Privacy Policy for NULOOK DECOR AND HIRE

Effective Date: 28 August 2025

1. Introduction

Welcome to NULOOK. Your privacy is of the utmost importance to us. This Privacy Policy outlines how NULOOK DECOR AND HIRE (Pty) Ltd (“we,” “us,” or “our”), registration number 2015/361635/07, collects, uses, processes, and protects your Personal Information.

This policy applies to all users of our website (https://nulookstore.co.za), our online ordering platform, and any other services we provide, in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) of South Africa.

By using our services, you signify your understanding and agreement with the terms of this Privacy Policy. Please read it carefully.

2. What Personal Information We Collect

We collect information in several ways to provide and improve our services:

a) Information You Provide Directly to Us:

  • When Placing a Meal Order: We collect your full name, delivery address, email address, phone number, and details of your order.
  • When Requesting an Event Consultation: We collect your full name, email address, phone number, and any details you provide about your potential event (e.g., event type, date, location, estimated guest count).
  • When You Contact Us: When you use our contact form, call, or email us, we collect your contact details and the content of your communication.
  • Payment Information: When you make a purchase, your payment is processed by our secure third-party payment gateways (PayFast). We do not store your full credit or debit card details on our servers. The payment processor provides us with a token and confirmation of payment.

b) Information We Collect Automatically:

  • Log & Usage Data: When you visit our website, our servers automatically record information, including your IP address, browser type and version, the pages you visit, the time and date of your visit, and time spent on those pages.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and hold certain information. This helps us understand user preferences, improve user experience, and analyze our website’s performance. Please see Section 8 (“Cookies Policy”) for more details.

3. How and Why We Use Your Personal Information

We process your Personal Information for the following legitimate purposes:

  • To Provide Our Services:
    • To process and fulfill your online meal orders.
    • To arrange for the delivery of your orders to your specified address.
    • To plan, quote for, and manage your event, catering, and decor needs.
  • To Communicate With You:
    • To send you order confirmations, delivery updates, and invoices.
    • To respond to your inquiries, questions, and feedback.
    • To send you marketing communications (e.g., newsletters, special offers) only where you have given us your explicit consent to do so.
  • To Improve Our Business:
    • To analyze website usage and trends to improve our website design, user experience, and service offerings.
    • For internal record-keeping, administrative, and security purposes.
  • To Comply with Legal Obligations:
    • To comply with applicable South African laws, tax regulations, and legal processes.

4. Disclosure of Personal Information

We do not sell, rent, or trade your Personal Information. We will only share your information with trusted third parties under the following circumstances:

  • Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processing, delivery services (our drivers or third-party couriers), and website hosting. These providers are contractually obligated to protect your information and use it only for the services we have requested.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

5. Security of Your Personal Information

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, use, alteration, or destruction. These measures include:

  • Using Secure Sockets Layer (SSL) technology to encrypt data transmission on our website.
  • Restricting access to Personal Information to authorized personnel only.
  • Partnering with secure, PCI-compliant payment gateways.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with tax and company laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights under POPIA

As a data subject in South Africa, you have the following rights:

  • The right to be notified that your personal information is being collected.
  • The right to access the Personal Information we hold about you.
  • The right to request the correction of any inaccurate or incomplete information.
  • The right to request the deletion of your Personal Information, under certain conditions.
  • The right to object to the processing of your Personal Information.
  • The right to withdraw consent at any time where we rely on consent to process your information.
  • The right to not be subject to automated decision-making.
  • The right to lodge a complaint with the Information Regulator of South Africa if you believe we are processing your information unlawfully.

To exercise any of these rights, please contact us using the details in Section 11.

The Information Regulator (South Africa):

Website: https://inforegulator.org.za/

Email: complaints.IR@justice.gov.za

8. Cookies Policy

Cookies are small files placed on your device. We use them to operate our website, remember your preferences (like items in your shopping cart), and gather analytics data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our designated Information Officer:

Information Officer: Matshediso Sharon Matsheke

Enterprise Name: NULOOK DECOR AND HIRE (Pty) Ltd

Address: Store 115, Section Hlongwane, Tshamahansi Village, Polokwane, Limpopo

Phone: +27 71 046 0590

Email: privacy@nulookstore.co.za